1. Who We Are

RootsCampers is a campervan rental and travel planning business for trips in Chile.

• Website: https://www.rootscampers.com
• Contact: nacho@rootscampers.com
• Business address: Morande #854, Santiago, RM, Chile

2. Information We Collect

We may collect information you provide directly, such as your name, email address, phone number, trip dates, travel preferences, booking details, and messages sent through our website or communication channels.

We may also collect technical and usage information, such as device information, browser type, pages visited, approximate location, referral source, and interactions with our website.

If you complete a booking or payment, payment details may be processed by third-party payment providers. RootsCampers does not intentionally store full payment card details on its website.

3. How We Use Information

We use information to:

• respond to inquiries and support requests
• prepare quotes and manage campervan rental requests
• help plan routes and travel experiences
• operate, secure, and improve our website
• measure marketing and advertising performance
• send service or marketing communications when permitted
• comply with legal, accounting, and security obligations

4. Cookies, Analytics, and Advertising

Our website may use cookies and similar technologies to operate the site, understand usage, improve user experience, and measure marketing performance.

We may use analytics and advertising tools such as Google Ads, Meta, PostHog, or similar services. These tools may process technical and usage data according to their own privacy policies.

Advertising tools may help us measure conversions, understand whether ads lead to inquiries or bookings, and show relevant ads or remarketing messages to people who have interacted with our website.

You can manage cookies through your browser settings and may adjust personalized advertising preferences through the settings offered by advertising providers such as Google and Meta. Some features may not work correctly if cookies are disabled.

5. Sharing Information

We may share information with service providers who help us operate the business, such as hosting providers, analytics providers, advertising platforms, payment processors, communication tools, and booking or operational partners.

We may also share information when required by law, to protect our rights, or to prevent fraud or security issues.

We do not sell personal information.

6. Data Retention

We keep personal information only as long as needed for the purposes described in this policy, unless a longer period is required for legal, accounting, tax, security, or dispute-resolution reasons.

7. Your Choices

You may contact us to request access, correction, deletion, or restriction of your personal information, subject to applicable law and business or legal retention requirements.

8. International Services

If you access our website from outside Chile, your information may be processed in Chile or in other countries where our service providers operate.

9. Contact

For privacy questions or requests, contact: